Shipping & returns

We deliver within Lithuania and European Union countries. Available methods, cost and estimated delivery time are shown at checkout before payment.

Processing begins after payment is received. We send dispatch and tracking information, when available, to the email address used for the order.

Consumers may withdraw from a distance purchase within 14 days after receiving the goods without giving a reason. Notify us before the deadline at info@moova.lt.

Send the goods without undue delay and no later than 14 days after notification. Unless agreed otherwise, the return address is MB Remotion, Jeronimo Ralio g. 2-150, LT-08356 Vilnius, Lithuania. You are liable only for diminished value caused by handling beyond what is necessary to establish the nature and functioning of the goods. Direct return costs are paid by the customer unless the product is faulty or incorrect.

We refund amounts received, including the least expensive standard delivery option, within 14 days after withdrawal notice. We may withhold reimbursement until we receive the goods or proof that they were sent.

For a faulty product, email info@moova.lt with the order number and photographs. The minimum two-year EU legal guarantee applies.